Cancellations, refunds and complaints
- Who are Owl Payments?
- How do I create a listing with TripAdvisor?
- What is the correct format for my VAT number?
- What is the correct format for my Tax Identification Number (TIN)
- How do tax regulations impact advertisers of vacation rental properties?
- Why was my booking request declined and when will I get my money back?
- What do I need to know about vacation rental regulations?
- How do private rooms work?
- How do I get my listing back online?
- How do I respond to a review?
- How do I add reviews from previous guests?
- How do I report or remove a review that violates your guidelines?
- How long does it take for a guest’s review to appear?
- How do reviews work?
- What if the guest and I can’t reach an agreement on a damage deposit claim?
- What is the cooling-off period for travelers?
- How do I edit the balance due date? (for owners)
- How do I cancel a quote?
- What is a quote?
- How do I edit a quote?
- How do I change my message in a quote?
- How do I send a quote?
- How do I add my tourist licence number/state tax ID to my listing?
- Where can I find my rental agreement? (for owners)
- What are the cancellation policies and how can I change mine?
- What settings can I change for my bookings and quotes?
- What is TripAdvisor Payment Protection? (for owners)
- How do I add, reorder or remove my photos?
- How can I connect with other calendars? (for owners)
- What does ‘response time’ mean?
- What is my acceptance rate and why is it important?
- Where can I see my listing's statistics?
- How do I determine if I am a business or a consumer?
- Do I need to pay tax or VAT?
- What US IRS Tax information should I know? (1099 tax form queries)
- I’m having problems with my verification code. How do I access my account?
- How do I complete the verification process to access my account?
- How do I change my password?
- What are the different availability settings on my calendar page?
- How can I improve my position in the search results?
- What is my Response rate and why is it important?
- How do I sign in to my account?
- How do I download the Tripadvisor Rentals owner app?
- Where do I make the balance payment?
- How do automated balance payments work?
- How do I see my listing on TripAdvisor's network of sites?
- Advice for owners affected by major incidents
- What is the difference between 'Book now' and 'Contact owner'?
- What is Tripadvisor Payment Protection?
- How do I change the dates of my booking?
- How do I report spam or inappropriate messages from a traveler?
- How do I change my phone number and other contact settings?
- My booking was cancelled - where am I going to stay?
- My flight has been cancelled and I can't go on my holiday. What should I do?
- What happens if I need to cancel a booking?
- What are the changes to data protection law and how do they affect me?
- How do I report a problem with my stay?
- What to do if you need to make a complaint?
- How do I review a rental?
- Where can I find recommendations of places to stay?
- How do I manage booking requests and inquiries?
- Can I change the language of my TripAdvisor Rentals account?
- When will I receive my refund?
- How do I contact Holiday Lettings?
- What happens if a guest doesn't pay their balance by the due date?
- Can I charge any extra fees?
- Why have my messages to a guest been blocked?
- Why can't I see the changes I've made to my listing?
- Why is there a credit on my account?
- How do I find places suitable and/or adapted for disabled guests?
- How are prices for short breaks calculated?
- Why can't I call the property owner/manager before booking?
- How can I retract my booking request?
- How can I get a VAT invoice for my booking?
- How do I claim a refund?
- I can't pay the balance for my holiday in time, what should I do?
- Can I pay for my holiday in installments?
- Why was my booking cancelled?
- How do I change my bank or PayPal account details?
- What is TripAdvisor’s online booking system?
- How do I update my calendar?
- Why haven’t I received a guest’s payment?
- How do I take my listing offline?
- What if I can't access the property when I arrive?
- How do I know my booking is safe?
- What is TripAdvisor's guest booking fee?
- Why is my quote higher than the price shown on the listing?
- Do I need a rental agreement before booking a rental?
- My guest wants a VAT invoice for their booking - where can I get this?
- Where can I see the owner's cancellation policy?
- Why am I not receiving the SMS alerts?
- The owner wants to cancel my booking. What should I do?
- What if the owner and I can’t reach an agreement on a damage deposit claim?
- Why have I not received my refund?
- The property owner/manager wants to add a fee to my booking - what are my options?
- The property owner/manager wants to change my booking - what are my options?
- What is the cooling-off period? (For guests)
- I missed my balance payment. What should I do?
- Do I need travel insurance?
- How do I refund my guest?
- When will changes to my listing appear throughout the TripAdvisor network of sites?
- How do damage deposits work? (for owners)
- How do private rooms work? (for guests)
- Can I bring a dog or pet to the property I'd like to book/have booked?
- How do I cancel my booking? (for guests)
- What do I need to know about home/property insurance?
- How do I get the verification code/email to change my contact settings?
- How do I log in to Manage my booking?
- Why do I need to submit my taxpayer information?
- How much will I be refunded?
- Where can I find check-in details and other arrival information for my stay?
- Why haven’t I received my damage deposit back yet?
- How do I book a rental?
- How do travellers book my rental?
- Why is my billing agreement with PayPal cancelled?
- How do damage deposits work? (for guests)
- How do I submit a damage deposit claim?
- What should I do if an emergency situation might affect my booking?
- Why are some rentals being featured in TripAdvisor hotel searches?
- What should I do if my booking is in a hurricane-affected area?
- How do I contact the property owner/manager?
- What should I do if I can’t contact the property owner/manager?
- How can I report that a guest threatened me with a bad review?
- What is a quote? (for travellers)
- Can I confirm my booking instantly?
- Why can’t I edit a booking?
- How do I pay for my holiday?
- How do I find out more information about the property/my holiday?
- Our guidelines for owner/manager reviews
- I’m having trouble making my balance payment. What should I do?
- Why do I get an error when I try to pay for my booking?
- I can't find the property I booked online. What should I do?
- What are base and seasonal rates?
- Why is it important to pin my property on the map?
- What fees do I pay? (for owners)
- How are stays of less or more than a week calculated?
- How do I change the currency used in my quotes?
- What happens if a guest claims on Payment Protection?
- Which currencies can I receive guest payments in?
- What affiliate sites does FlipKey work with?
- Why are emails from my personal account not sent to the traveler?
- How do I send attachments to guests?
- What if the property owner/manager asks me to pay in a different way?
- What if I'm asked to pay someone other than the named advertiser?
- How do I know if my booking is confirmed?
- How do I make a Payment Protection claim?
- How quickly will I receive a response?
- How do I know what it will cost for my stay?
- How do I search for a holiday home?