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What is Payment Protection?

Payment Protection gives guests extra peace of mind when booking a holiday let. It means that in the unlikely event that you’re prevented or denied access to your holiday home when you check in, we’ll offer a full refund for the stay.
 
If a property has a Payment Protection stamp, guests must pay for their stay online via the Holiday Lettings payment platform.
 
Top tip: check the web address starts wit
h https://www.holidaylettings.co.uk, before entering any bank details.
 
How do I make a claim?
Although it’s very rare for something to go wrong, here’s what to do if you’re unable to gain access to the property and have exhausted efforts to resolve the matter with the property owner:
 

  1. Contact us within 24hrs of your check-in time (as stated in your booking confirmation email) on +44 (0)203 701 5375 or email us at book.safe@holidaylettings.co.uk
  2. Submit a claim form (pdf) within 10 days of your check-in time.

 
The Payment Protection terms (pdf) detail in full what’s covered.
 
See also: how do I know my booking is safe?


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