About the coronavirus outbreak (COVID-19)
If you want to cancel your booking, we’re allowing free cancellation for bookings starting on or before 30 June 2020 and we will refund all payments in full.
For travel after 1st July 2020 – We’re continuing to review our policy on a country-by-country basis in line with the World Health Organisation and government guidelines. As this unpredictable situation develops, the health and safety of our customers is our highest priority and we’ll update this as soon as possible. Rest assured, if you are still unable to travel due to Covid-19 restrictions nearer the time of your booking start date, your booking will be refunded in full.
Cancelling your booking:
If you wish to cancel your booking, you can do so under Manage my Booking by clicking on the Cancel Booking button. Cancellation policies will be overridden and you will be refunded in full.
Paying your balance:
To allow you additional flexibility and help you decide nearer the time whether you wish to travel, we have delayed most balance due dates to 15 days before travel, for bookings where the balance was due before 31 August 2020. Please note that the automatic collection of your balance has been turned off to avoid early charges (with a few exceptions).
Changing your booking dates:
If you’d like to move your booking dates you can request the change through your Manage my booking page by clicking on the Edit booking button. If you don’t see the Edit booking button, you can send the owner a message to request the change.
Ensure you’re changing the dates on your booking through our secure platform, so we will be able to protect your booking under our Payment protection policy.