Popular questions
- Changes to our Vacation Rental Platform
- How long will customer support be available for assistance?
- I’m due to check in on or after 1 November 2024, what will happen to my booking?
- How will I be notified if my booking is cancelled?
- How will refunds be processed?
- My booking has been cancelled, can I connect with the owner?
- Will Tripadvisor help me if I book directly with the homeowner?
- What do I need to know about vacation rental regulations?
- What is TripAdvisor Payment Protection? (for owners)
- How do I determine if I am a business or a consumer?
- Advice for owners affected by major incidents
- What is Tripadvisor Payment Protection?
- How do I change the dates of my booking?
- My booking was cancelled - where am I going to stay?
- My flight has been cancelled and I can't go on my holiday. What should I do?
- What are the changes to data protection law and how do they affect me?
- How do damage deposits work? (for owners)
- Where can I find check-in details and other arrival information for my stay?
- How do damage deposits work? (for guests)
- What should I do if an emergency situation might affect my booking?
- What should I do if my booking is in a hurricane-affected area?
- How do I contact the property owner/manager?
- I can't find the property I booked online. What should I do?
- How do I know if my booking is confirmed?