Popular questions
- I can't find the property I booked online. What should I do?
- I can't open any links on a Holiday Lettings email. What should I do?
- How do I edit a booking?
- How do I complete the verification process to access my account?
- Why haven’t I received my damage deposit back yet?
- What is TripAdvisor Payment Protection?
- What are the differences between HouseTrip and TripAdvisor Rentals?
- What do I need to know about holiday rental licences in Catalonia?
- Do I need a licence to let my property?
- How do I download the owner app?
- What settings can I change for my bookings and quotes?
- How do I change my contact settings?
- How do I change my password?
- How do damage deposits work? (for owners)
- When do I get paid?
- How can I connect with other calendars? (for owners)
- How do I sign in to my account?
- Why do I need to submit my taxpayer information?
- How do I create a listing with TripAdvisor?
- Why am I not receiving the SMS alerts?
- Why am I not receiving inquiries?
- How can I get in touch with my guests?
- How do I change my bank or PayPal account details?
- How do I update my calendar?
- What are common technical issues and how can I fix them?
- How do I make changes to my booking?
- How do I cancel my booking? (for guests)
- My booking was cancelled - where am I going to stay?
- What should I do if I can’t contact the property owner/manager?
- How do I contact the property owner/manager?
- How do I know if my booking is confirmed?
- Where can I find check-in details and other arrival information for my trip?
- How do damage deposits work? (for guests)
- My booking request was declined. When will I get my money back?
- How do I find out more information about the property/my holiday?
