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Holiday Villas, Apartments, Cottages and Holiday Rentals
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Contacting the owner
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Edit booking
Cancelling a booking
Booking cancelled - what next?
Refunds for cancellations
Resolve an incorrect charge
Contacting the owner
Your trip
Check in /out information
Contacting the owner
Resolve problems with your stay
Leaving a review
Refund queries
Damage deposit refund
Refunds for cancellations
Resolve an incorrect charge
Resolve problems with your stay
Owner Help Site
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Account Performance
Account Performance
What does ‘response time’ mean?
What is my acceptance rate and why is it important?
Where can I see my listing's statistics?
What are the different availability settings on my calendar page?
What is my Response rate and why is it important?