How do I make changes to my booking?
Changing dates or number of people
If you paid through our website
You can request to change the dates or number of people on your booking via the Manage your holiday booking page. To change your holiday dates use the Edit booking button. If you need to change the number of guests staying then send the owner a message.If the owner agrees, they’ll send you a revised quote outlining the changes. You can review and accept/decline this from the Manage your holiday booking page. You’ll have 48 hours to take action before the revised quote expires.
Please note: Your booking can only be amended once (i.e. if you request a change and the owner accepts, you won’t have the option to make more changes after that).
If you paid the owner directly
You’ll need to contact the owner directly if you need to change the dates/number of people on your booking.
Changing the property bookedIf you have decided to stay in a different property from the one you booked you will need to cancel your booking. Once you have canceled, you can then make a new booking online.
What do I need to do if the price of my booking changes?
If changes to your booking result in a price change, we’ll ask you to make an additional payment.
You’ve only paid the booking deposit - the price change will affect your booking balance. For example, if the price increases or decreases, we’ll adjust the balance amount (and, if necessary, the due date) accordingly. If you cancel the booking before you pay the new balance, the cancellation policy will only apply to the deposit amount you originally paid.
You’ve paid the full balance - if the new price is higher, you’ll be asked to pay the difference. Once you accept the booking change, we’ll let you know the due date for your new balance. You’ll then have up to 96 hours to make the additional payment. If the new price is lower than the original amount, we’ll issue you a refund for the difference once you have accepted the booking change.
Whenever any booking changes are made, you’ll be notified via email. You’ll also be able to track progress in the conversation with the owner on your Manage your holiday booking page.
What happens if the price doesn’t change?
If the price stays the same (e.g. you are moving the booking from 1 - 10 July to 2 - 11 July) you’ll simply accept the change and the new dates will be confirmed.
Changing contact details
If you need to change the name, email address or phone number that was used to make the booking, then the named person on the booking will need to contact us so we can update your information.