My booking was cancelled - where am I going to stay?
We’re sorry your booking was cancelled - we know how disappointing this can be.
If you paid through our website, you should have received an email to confirm the cancellation. If the property owner/manager has offered you alternative accommodation, you’ll need to go to their listing online to make a new booking or ask them to send you a quote. If you need to find another holiday home, you can search here.
Please rest assured that we take the cancellation of bookings very seriously and impose a charge on owners. For owners who cancel repeatedly, we will also take further action if required.