What is the cooling-off period? (For guests)


The cooling-off period allows you to cancel within 24 hours of booking and receive a full refund.


Here’s what you need to know:

  • The 24 hour cooling-off period will begin once a booking request has been accepted by the owner, or a quote paid for. You will receive a confirmation email to let you know

  • The cooling-off period only applies to a stay that is 60 days or more away.

  • After 24 hours, the owner’s cancellation policy applies as normal.

Note: A stay that is 60 days or more away starts from when the booking request was accepted, or when the quote was paid for. Therefore, if a booking was confirmed on January 1, 60 days from this date would be March 1.


For example:

You submit a booking request at 11am on January 1. The holiday dates are in April, more than 60 days away, which means you are eligible for the cooling-off period.


At 11am on January 2 the booking request is accepted and you now have 24 hours to cancel at no cost. The 24 hours starts from 11am when the booking was confirmed.


At 11am on January 3, the cooling-off period is over and the rental’s cancellation policy applies.


If you decide to cancel at 10am on January 3, you would be within the cooling-off period and anything you’d already paid would be refunded in full.


Need to cancel a booking?

See here for more details

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