Advice for owners affected by major incidents

For updates on any active situations, please see the end of this FAQ.

If your rental is in an area affected by a major incident (for example, a hurricane, earthquake or other disasters), we’re here to help.
You can get in touch with us at any time and we’ll do all we can to help and advise you. This includes if...
  • … your property has sustained damage and is temporarily unavailable to rent out
  • … you need to cancel a booking because of the incident
  • … you need to take your property offline

You can reach us on one of the local phone numbers below or contact us via our contact form.

English (US): +18773547539
English (UK): +442037015369
French: +33157329583
Italian: +390291294944
Spanish: +34910507993
German: + 49069299571927

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