How can I fix issues with the Owner App?
To resolve most issues, we recommend using the most up-to-date version of the Owner App by TripAdvisor. If you’re still experiencing problems using the app on your device, try these steps to fix the issue:
Can’t log in
Forgot your password? (both iOS and Android)
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On the sign-in screen, select Forgot your password?
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Enter your email address and tap Continue
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Check your email account - you should receive a password reset email. Create a new password from the link in the email.
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Tap the back button to return to the login page. Enter your new password to sign in.
The app keeps resetting to the log-in page after checking your verification code?
- Check the code received in your text messages
- Enter your email address and password, tap Sign in
- Select Request a new code
- Enter in the original code you received
Restart
iPhone:
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Double press the Home button to view all open apps on your device
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Find the Owner app, and swipe up to close it
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Relaunch the app by tapping on the app icon
Android:
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Press the Multitask button on your device to view all open apps (could be bottom left or bottom right key, depending on the device)
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Find the Owner app and swipe right to close it
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Relaunch the app by tapping on the app icon