How do I cancel my booking? (for guests)

Will I get a refund if I cancel my booking?

If your booking was accepted by the owner less than 24 hours ago, and your stay is at least 60 days or more away, our cooling-off period may apply and your booking will be refunded in full.


If it’s been over 24 hours since your booking was accepted, please check the Cancellation policy before cancelling, which outlines the cancellation conditions and indicates whether you should expect a refund. By cancelling, you are subject to the conditions of the owner’s cancellation policy, the traveller Terms of use which include our Chargeback policy.


For more details, visit Manage my booking or your Rental Inbox.

How do I cancel my booking?

Select Cancel booking on the Manage my booking or Rental Inbox page. Once you’ve cancelled your booking, you’ll receive a confirmation email.


If you cancel a trip due to extenuating circumstances (medical conditions, family bereavement etc.) we recommend you get in touch with your travel insurance provider for guidance on the necessary documents required to support your claim.


If you didn’t book through our website, you’ll need to contact the property owner or manager directly to cancel your booking.

Need to edit your booking?

If you need to make a change to your booking, including editing the dates or number of guests, you don’t have to cancel. Contact the owner with your request by using the Edit booking button or by sending them a message through Manage my booking or through your Rental Inbox, they might be able to make the changes online.
Was this article helpful?Yes  No  

Suggested articles