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How do I know my booking is safe?

The booking process depends on how the property owner/manager has decided to take payments.

We’re passionate about protecting your money and your holiday, so read on for our top tips on keeping your booking safe.

Paying online with Payment Protection

Wherever you see the Payment Protection stamp, you must pay for your stay online via the Holiday Lettings payment platform to be covered.

Payment Protection gives you extra peace of mind when booking a holiday let. It means that in the unlikely event that you’re prevented or denied access to your holiday home when you check in, we’ll offer a full refund for the stay. More about Payment Protection.

What if a property doesn’t have a Payment Protection stamp?

This means the owner of this home doesn’t offer online booking. They will still be able to offer a secure form of payment, but you won’t be covered by Payment Protection. You’ll need to contact them directly to book.

It’s good practice to do a few checks yourself so your holiday goes ahead without any hitches:

Before booking

  • Call the owner or manager for extra reassurance or to ask any further questions. Most provide a phone number on their advert’s contact form – if they don’t, email them to ask for one.
    Please note:
    you’re unable to call some owners/managers until you’ve made a booking.
  • Check the details of the listing and look out for any inconsistencies. Check the home's full address on Google maps and read any reviews from previous guests.

  • Check how long the property’s been online: you’ll see the details on the contact form. The longer it's been online, the more people have probably stayed there without any problems.

  • If you’re still concerned, carry out a few online searches of the advertiser’s name to see if they’re mentioned on any other websites.

When booking

  • Make payments safely, preferably online on our site by card or PayPal. Some owners may ask for a direct bank transfer or cheque. Never pay by a wire transfer as this type of payment is untraceable. You should also be suspicious if you're asked to pay a person other than the one you've been dealing with or a bank account in an obscure country. 
    Please note: we’ll never ask for payment into a Holiday Lettings bank account. If you're asked to make a bank transfer into an account that has the name 'Holiday Lettings' attached to it, please let us know immediately.

  • Pay within reasonable timeframes to protect your money. Expect to pay the booking deposit (usually up to 25% of the total) when you confirm your booking and sign the contract, then pay the balance around eight weeks before your holiday (or later). If you're asked to settle the bill earlier, please let us know and we'll investigate this for you.

  • Sign a booking contract containing details of the terms of the let as well as the payment and cancellation policies. If you're not asked to do this, ask for one (we do provide sample contracts for owners).

Before you go

  • Check the holiday dates you’ve booked are marked as such on the property’s calendar.

  • Collect the owner's contact details (full name, landline and mobile numbers, and their own address, plus a trading address if they're a property manager). Check that they'll be contactable on these numbers while you're on holiday in case you need to get in touch.

  • Check your insurance protects you if something goes wrong with accommodation or flights that are booked independently, e.g. if the airline goes out of business or the accommodation doesn't meet your requirements. Check the small print or look for an insurer that covers you against such things.

  • Save your correspondence with the owner or manager so that you can refer back to it at any time.


Something not quite right? Get in touch

If something sounds too good to be true or you notice something suspicious and decide not to book, alert us as soon as possible with your reasons. Please contact us and we'll look into it for you.

Holiday Lettings does not own, manage or inspect any of the properties listed and cannot verify any of the advert details. We make no warranties or representations as to the accuracy, completeness, legality, performance or suitability of the adverts. We accept no liability arising from reliance upon this information made by any user of the site. You should conduct your own research and familiarise yourself with our terms and conditions.

See more

What is Payment Protection?

Why can't I call the advertiser before booking?

What if I'm asked to pay someone other than the named advertiser?

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