How do automated balance payments work?
COVID-19: To allow you additional flexibility and help you decide nearer the time whether you wish to travel, we have delayed most balance due dates to 15 days before travel, for bookings which were confirmed before 24 April 2020, where the balance was due before 31 August 2020. For those bookings, the automatic collection of your balance has been turned off to avoid early charges (with a few exceptions). To check when your balance is due, log in to Manage my Booking where you’ll see the due date under your booking payment breakdown.
Will my balance payment be taken automatically?
We’ll automatically charge the balance payment to the same payment method 10 days before it’s due. Go to Manage my holiday booking to see when the payment will be taken.
Example: Your balance due date is 15 September. We will try to charge your card on 5 September.
Why 10 days? If the automatic payment fails, you’ll still have more than a week to make the balance payment. If that happens, we’ll remind you via SMS and email.
Can I opt out of the automated balance payment?
If you’re unable to make the balance payment using the same payment method you used for your booking deposit payment, please contact us to opt out before the due date as stated on the Manage my Booking page.
What if I can’t pay with the same card?
You can pay with a different card or PayPal account any time before the auto-payment date. If the automated charge is unsuccessful, you’ll still have more than a week to make the balance payment using a different payment method.
I’ve edited my booking. Will my balance payment still be taken automatically?
If your booking was edited when you’d only paid the booking deposit, we’ll update your balance due date and automatically take the balance payment 10 days before the updated balance due date.
If your booking was edited after you paid your full balance, and you’ve got an outstanding additional balance payment, we won’t charge your card automatically.