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Holiday Villas, Apartments, Cottages and Holiday Rentals

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  • Account
    • Create / cancel an account
    • Log in / account verification
    • My contact details
    • Taxes and fees
    • Mobile app
    • Account Performance
  • Listing
    • Calendar
    • Rates
    • Photos
    • Booking policies / Deposits
    • Property details
    • Location
    • Listing Performance
    • Certificate of Excellence
  • Payouts
    • Receiving payment
    • Payout settings
  • Enquiries and Bookings
    • Enquiries and Booking requests
    • Quotes
    • Edit / Cancel booking
    • Damage deposit
    • Reviews
  • Book a trip
    • Finding a property / accomodation
    • Making a booking
    • Booking confirmation
    • Issues making payment
    • Contacting the owner
  • Booking change / cancellation
    • Edit booking
    • Cancelling a booking
    • Booking cancelled - what next?
    • Refunds for cancellations
    • Resolve an incorrect charge
    • Contacting the owner
  • Your trip
    • Check in /out information
    • Contacting the owner
    • Resolve problems with your stay
    • Leaving a review
  • Refund queries
    • Damage deposit refund
    • Refunds for cancellations
    • Resolve an incorrect charge
    • Resolve problems with your stay

How can we help you?

Owner Help Site
  • Help home

  • What do I need to know about vacation rental regulations?
  • How do reviews work?
  • How long does it take for a guest’s review to appear?
  • What US IRS Tax information should I know? (1099 tax form queries)
  • How do I add, reorder or remove my photos?
  • What happens if a guest doesn't pay their balance by the due date?
  • Can I charge any extra fees?
  • What settings can I change for my bookings and quotes?
  • Why have my messages to a guest been blocked?
  • How do I send a quote?
  • Why can't I see the changes I've made to my listing?
  • How do I edit the number of bedrooms on my listing?
  • Where can I find recommendations of places to stay?
  • Why is there a credit on my account?
  • How do I find places suitable and/or adapted for disabled guests?
  • How do I spot fraudulent booking inquiries?
  • How do I report a problem with my stay?
  • Why was my booking request declined and when will I get my money back?
  • How are prices for short breaks calculated?
  • Why can't I call the property owner/manager before booking?
  • How can I retract my booking request?
  • How can I get a VAT invoice for my booking?
  • How do I claim a refund?
  • I can't pay the balance for my holiday in time, what should I do?
  • How do I review a rental?
  • Can I pay for my holiday in installments?
  • Why was my booking cancelled?
  • How do I manage my SMS alerts?
  • How do I change my bank or PayPal account details?
  • How do I add or edit my place on the map?
  • How do I add or edit my location?
  • Where can I see my listing's statistics?
  • What happens if I need to cancel a booking?
  • What is TripAdvisor’s online booking system?
  • How do I add/update my rates?
  • How do I see my listing on TripAdvisor's network of sites?
  • How do I update my calendar?
  • Why haven’t I received a guest’s payment?
  • How do I take my listing offline?
  • What is TripAdvisor Payment Protection?
  • What if I can't access the property when I arrive?
  • How do I know my booking is safe?
  • What is TripAdvisor's guest booking fee?
  • What is my acceptance rate and why is it important?
  • How do I get my listing back online?
  • How do I pay the renewal for my subscription?
  • Why is my quote higher than the price shown on the listing?
  • How do I change my message in a quote?
  • What is the TripAdvisor Certificate of Excellence award?
  • How do I get a Certificate of Excellence award?
  • Do I need a rental agreement before booking a rental?
  • My guest wants a VAT invoice for their booking - where can I get this?
  • Where can I see the owner's cancellation policy?
  • What is phishing and how can I avoid it?
  • Certificate of Excellence - Common issues
  • Why am I not receiving the SMS alerts?
  • Where do I make the balance payment?
  • The owner wants to cancel my booking. What should I do?
  • What if the owner and I can’t reach an agreement on a damage deposit claim?
  • Why have I not received my refund?
  • The property owner/manager wants to add a fee to my booking - what are my options?
  • The property owner/manager wants to change my booking - what are my options?
  • How can I fix issues with the Owner App?
  • My booking was cancelled - where am I going to stay?
  • How do I edit a quote?
  • How do I add a TripAdvisor badge or widget to my website?
  • What is the cooling-off period? (For guests)
  • I missed my balance payment. What should I do?
  • Do I need travel insurance?
  • Do I need to pay tax or VAT?
  • How do I refund my guest?
  • How do I contact TripAdvisor?
  • Why can’t I find my listing in the search results?
  • When will changes to my listing appear throughout the TripAdvisor network of sites?
  • When do I get paid?
  • How do I report or remove a review that violates your guidelines?
  • How do I change my contact settings?
  • How do I edit the balance due date? (for owners)
  • How do damage deposits work? (for owners)
  • How do I change my password?
  • What are the cancellation policies and how can I change mine?
  • How do private rooms work? (for guests)
  • Can I bring a dog or pet to the property I'd like to book/have booked?
  • Where can I find my rental agreement? (for owners)
  • Should I receive payments to my bank or PayPal account?
  • How do I cancel my booking? (for guests)
  • What do I need to know about home/property insurance?
  • Helpful Tips and Tools for Property Managers
  • How do I get the verification code/email to change my contact settings?
  • How do I report spam or inappropriate messages from a traveler?
  • What are the changes to data protection law and how do they affect me?
  • How do I log in to Manage my booking?
  • How do automated balance payments work?
  • Why do I need to submit my taxpayer information?
  • What are the different availability settings on my calendar page?
  • How much will I be refunded?
  • Where can I find check-in details and other arrival information for my stay?
  • Why haven’t I received my damage deposit back yet?
  • How do I book a rental?
  • How do travellers book my rental?
  • Why is my billing agreement with PayPal cancelled?
  • How do damage deposits work? (for guests)
  • How do I add my tourist licence number to my listing?
  • How do I submit a damage deposit claim?
  • What should I do if an emergency situation might affect my booking?
  • Advice for owners affected by major incidents
  • Why are some rentals being featured in TripAdvisor hotel searches?
  • How do I make changes to my booking?
  • Why can't guests pay/contact me directly?
  • What should I do if my booking is in a hurricane-affected area?
  • My flight has been cancelled and I can't go on my holiday. What should I do?
  • How do I contact the property owner/manager?
  • How can I connect with other calendars? (for owners)
  • What should I do if I can’t contact the property owner/manager?
  • What is a quote?
  • How do private rooms work?
  • What are common technical issues and how can I fix them?
  • How do I create a listing with TripAdvisor?
  • How can I report that a guest threatened me with a bad review?
  • How do I set rates for large groups?
  • How do I manage booking requests and inquiries?
  • What is my Response rate and why is it important?
  • How do I download the owner app?
  • How do I contact Holiday Lettings?
  • What is a quote? (for travellers)
  • Can I confirm my booking instantly?
  • What is the guest booking fee? (for owners)
  • Why can’t I edit a booking?
  • How do I edit a booking?
  • What is TripAdvisor Payment Protection? (for owners)
  • How do I pay for my holiday?
  • How do I complete the verification process to access my account?
  • Why am I not receiving inquiries?
  • How do I find out more information about the property/my holiday?
  • How do I sign in to my account?
  • What are the differences between HouseTrip and TripAdvisor Rentals?
  • How do I manage my invoices?
  • Our guidelines for owner/manager reviews
  • I’m having trouble making my balance payment. What should I do?
  • Why do I get an error when I try to pay for my booking?
  • What if the guest and I can’t reach an agreement on a damage deposit claim?
  • Why has the lead photo on my property changed?
  • I can't find the property I booked online. What should I do?
  • TripAdvisor Rentals - Certificate of Excellence Terms and Conditions
  • What are base and seasonal rates?
  • I’m having problems with my verification code. How do I access my account?
  • How do I cancel a quote?
  • Why is it important to pin my property on the map?
  • How can I improve my position in the search results?
  • What fees do I pay? (for owners)
  • How are stays of less or more than a week calculated?
  • How do I change the currency used in my quotes?
  • What is a delayed transaction?
  • What does ‘response time’ mean?
  • Why is it important to respond within 24 hours?
  • Why is my listing in a different location on TripAdvisor?
  • How do I add reviews from previous guests?
  • How do I respond to a review?
  • What happens if a guest claims on Payment Protection?
  • Which currencies can I receive guest payments in?
  • What affiliate sites does FlipKey work with?
  • How can I improve my listing?
  • How do I respond to guests?
  • Why are emails from my personal account not sent to the traveler?
  • What is the cooling-off period for travelers?
  • Why is the currency on my listing different to my rates?
  • How do I send attachments to guests?
  • How can I get in touch with my guests?
  • When will I receive my refund?
  • What if the property owner/manager asks me to pay in a different way?
  • What if I'm asked to pay someone other than the named advertiser?
  • How do I know if my booking is confirmed?
  • How do I make a Payment Protection claim?
  • How quickly will I receive a response?
  • What is the difference between 'Book your stay' and 'Contact the owner'?
  • How do I know what it will cost for my stay?
  • How do I search for a holiday home?
  • About us/Press
  • Blog
  • Owner Advice
  • Jobs
  • Terms and Conditions
  • Cookie policy
  • Cookie Consent
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