• Changes to our Vacation Rental Platform
• How long will customer support be available for assistance?
• I’m due to check in on or after 1 November 2024, what will happen to my booking?
• How will I be notified if my booking is cancelled?
• How will refunds be processed?
• My booking has been cancelled, can I connect with the owner?
• Will Tripadvisor help me if I book directly with the homeowner?
• What do I need to know about vacation rental regulations?
• Who are Owl Payments?
• How do I create a listing with TripAdvisor?
• What is the correct format for my VAT number?
• What is the correct format for my Tax Identification Number (TIN)
• How do tax regulations impact advertisers of vacation rental properties?
• Why was my booking request declined and when will I get my money back?
• How do private rooms work?
• How do I get my listing back online?
• How do I respond to a review?
• How do I add reviews from previous guests?
• How do I report or remove a review that violates your guidelines?
• How long does it take for a guest’s review to appear?
• How do reviews work?
• What if the guest and I can’t reach an agreement on a damage deposit claim?
• What is the cooling-off period for travelers?
• How do I edit the balance due date? (for owners)
• How do I cancel a quote?
• What is a quote?
• How do I edit a quote?
• How do I change my message in a quote?
• How do I send a quote?
• How do I add my tourist licence number/state tax ID to my listing?
• Where can I find my rental agreement? (for owners)
• What are the cancellation policies and how can I change mine?
• What settings can I change for my bookings and quotes?
• What is TripAdvisor Payment Protection? (for owners)
• How do I add, reorder or remove my photos?
• How can I connect with other calendars? (for owners)
• What does ‘response time’ mean?
• What is my acceptance rate and why is it important?
• Where can I see my listing's statistics?
• How do I determine if I am a business or a consumer?
• Do I need to pay tax or VAT?
• What US IRS Tax information should I know? (1099 tax form queries)
• I’m having problems with my verification code. How do I access my account?
• How do I complete the verification process to access my account?
• How do I change my password?
• What are the different availability settings on my calendar page?
• How can I improve my position in the search results?
• What is my Response rate and why is it important?
• How do I sign in to my account?
• How do I download the Tripadvisor Rentals owner app?
• Where do I make the balance payment?
• How do automated balance payments work?
• How do I see my listing on TripAdvisor's network of sites?
• Advice for owners affected by major incidents
• What is the difference between 'Book now' and 'Contact owner'?
• What is Tripadvisor Payment Protection?
• How do I change the dates of my booking?
• How do I report spam or inappropriate messages from a traveler?
• How do I change my phone number and other contact settings?
• My booking was cancelled - where am I going to stay?
• My flight has been cancelled and I can't go on my holiday. What should I do?
• What happens if I need to cancel a booking?
• What are the changes to data protection law and how do they affect me?
• How do I report a problem with my stay?
• What to do if you need to make a complaint?
• How do I review a rental?
• Where can I find recommendations of places to stay?
• How do I manage booking requests and inquiries?
• Can I change the language of my TripAdvisor Rentals account?
• When will I receive my refund?
• How do I contact Holiday Lettings?
• What happens if a guest doesn't pay their balance by the due date?
• Can I charge any extra fees?
• Why have my messages to a guest been blocked?
• Why can't I see the changes I've made to my listing?
• Why is there a credit on my account?
• How do I find places suitable and/or adapted for disabled guests?
• How are prices for short breaks calculated?
• Why can't I call the property owner/manager before booking?
• How can I retract my booking request?
• How can I get a VAT invoice for my booking?
• How do I claim a refund?
• I can't pay the balance for my holiday in time, what should I do?
• Can I pay for my holiday in installments?
• Why was my booking cancelled?
• How do I change my bank or PayPal account details?
• What is TripAdvisor’s online booking system?
• How do I update my calendar?
• Why haven’t I received a guest’s payment?
• How do I take my listing offline?
• What if I can't access the property when I arrive?
• How do I know my booking is safe?
• What is TripAdvisor's guest booking fee?
• Why is my quote higher than the price shown on the listing?
• Do I need a rental agreement before booking a rental?
• My guest wants a VAT invoice for their booking - where can I get this?
• Where can I see the owner's cancellation policy?
• Why am I not receiving the SMS alerts?
• The owner wants to cancel my booking. What should I do?
• What if the owner and I can’t reach an agreement on a damage deposit claim?
• Why have I not received my refund?
• The property owner/manager wants to add a fee to my booking - what are my options?
• The property owner/manager wants to change my booking - what are my options?
• What is the cooling-off period? (For guests)
• I missed my balance payment. What should I do?
• Do I need travel insurance?
• How do I refund my guest?
• When will changes to my listing appear throughout the TripAdvisor network of sites?
• How do damage deposits work? (for owners)
• How do private rooms work? (for guests)
• Can I bring a dog or pet to the property I'd like to book/have booked?
• How do I cancel my booking? (for guests)
• What do I need to know about home/property insurance?
• How do I get the verification code/email to change my contact settings?
• How do I log in to Manage my booking?
• Why do I need to submit my taxpayer information?
• How much will I be refunded?
• Where can I find check-in details and other arrival information for my stay?
• Why haven’t I received my damage deposit back yet?
• How do I book a rental?
• How do travellers book my rental?
• Why is my billing agreement with PayPal cancelled?
• How do damage deposits work? (for guests)
• How do I submit a damage deposit claim?
• What should I do if an emergency situation might affect my booking?
• Why are some rentals being featured in TripAdvisor hotel searches?
• What should I do if my booking is in a hurricane-affected area?
• How do I contact the property owner/manager?
• What should I do if I can’t contact the property owner/manager?
• How can I report that a guest threatened me with a bad review?
• What is a quote? (for travellers)
• Can I confirm my booking instantly?
• Why can’t I edit a booking?
• How do I pay for my holiday?
• How do I find out more information about the property/my holiday?
• Our guidelines for owner/manager reviews
• I’m having trouble making my balance payment. What should I do?
• Why do I get an error when I try to pay for my booking?
• I can't find the property I booked online. What should I do?
• What are base and seasonal rates?
• Why is it important to pin my property on the map?
• What fees do I pay? (for owners)
• How are stays of less or more than a week calculated?
• How do I change the currency used in my quotes?
• What happens if a guest claims on Payment Protection?
• Which currencies can I receive guest payments in?
• What affiliate sites does FlipKey work with?
• Why are emails from my personal account not sent to the traveler?
• How do I send attachments to guests?
• What if the property owner/manager asks me to pay in a different way?
• What if I'm asked to pay someone other than the named advertiser?
• How do I know if my booking is confirmed?
• How do I make a Payment Protection claim?
• How quickly will I receive a response?
• How do I know what it will cost for my stay?
• How do I search for a holiday home?