How do I edit the balance due date? (for owners)
If you offer online booking through our website
For existing bookings: if a guest has already booked and wants to change the date their balance is due, you’ll need to contact us for assistance.
For new bookings: you can change when the balance is due (i.e. how many days before check-in). We require the balance to be paid in full at least 15 days before the check-in date.
To edit the balance due date for new bookings:
Go to Booking policies
If you list multiple properties, choose which one you want to edit from the drop-down menu
Scroll to Guest payment options
In the box provided, note when the balance is due. For example, if you want the balance to be paid 30 days before check-in, enter “30”.
If you don’t offer online booking
You manage payments yourself, so you’ll need to contact the guest directly.