Important: The spread of COVID-19 may be impacting your travel plans. To change your travel dates, please contact the owner. We’re doing everything we can to adapt to the rapidly changing government advice and travel restrictions. As such, we are taking steps in these unprecedented circumstances to provide more flexibility to travellers. Visit our help centre to see your options: About the coronavirus outbreak (COVID-19)

What is my Response rate and why is it important?

Your response rate is a measure of whether or not you’ve responded within 24 hours to your last 20 inquiries or booking requests, and dates as far back as two years. If you’ve not yet received 20, the percentage is based on those you have received to date.
 
Top owners respond to at least 90% of travelers within 24 hours. You can see how you’re doing on your
performance page. Under the Response Rate tab, you can view your most recent interests, whether it was an inquiry or booking request and how long it took you to respond
 
 

How can I improve my response rate?
 
For a 100% response rate, reply within 24 hours to every inquiry and Accept or Decline every booking request you receive.
 
 
Replies that count towards your response rate:

  • Hitting reply from the inquiry notification email we've sent to your personal email address, as this still goes via your TripAdvisor Inbox.

  • Replying via your TripAdvisor Inbox.

  • Responding via our free mobile app for iPhone and Android.

 
Have an annual listing?
 
Phone calls don’t count towards your response rate. Follow each call up with a quick email so we know you’ve responded and we can count it when calculating your response rate.
 
 

Other tips

  • Sent yourself a test inquiry? Respond to that too.

  • Received duplicate inquiries from the same person? If they were sent within 24 hours, you only need to reply to one inquiry for a response to be counted. Any duplicate inquiries sent beyond the 24 hours will need a reply.

Not receiving SMS alerts? Go to Contact settings to verify your mobile number. You’ll then receive a text message the minute a guest inquiries about your property!

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